1.1 These Terms and Conditions govern your use of our website and services.

1.2 By placing an order, you confirm that you are legally capable of entering into a binding contract and are at least 18 years old.

1.3 We reserve the right to update these Terms and Conditions at any time without prior notice. The updated version will be effective from the date of publication.

2.1 All products listed on our website are subject to availability. We strive to provide accurate product descriptions and images, but slight variations may occur.

2.2 Prices are listed in Bangladeshi Taka (BDT) and include VAT where applicable. Shipping and installation fees, if any, will be added at checkout.

2.3 We reserve the right to modify, discontinue, or limit the availability of any product or service without prior notice.

3.1 Orders can be placed through our website, via phone, or at our physical location. Manual orders may not qualify for online promotions or discounts.

3.2 Payment must be made in full at the time of purchase. We accept cash, card payments, and mobile financial services (e.g., bKash).

3.3 Orders are confirmed only upon receipt of payment. We are not responsible for delays due to incomplete or invalid payment information.

4.1 Delivery timelines depend on the location and availability of the product. Estimated delivery times will be communicated during the order process.

4.2 We are not liable for delays caused by external factors, including but not limited to transportation issues, natural disasters, or strikes.

4.3 Customers must inspect products upon delivery and report any damage or discrepancy within 48 hours.

5.1 Products may be returned or exchanged within 7 days of purchase, provided they are in unused condition and accompanied by the original receipt.

5.2 Customized or special-order items are non-refundable and non-exchangeable.

5.3 Refunds will be processed via the original payment method within 10 business days of approval.

5.4 Warranty claims are subject to the terms outlined in the product warranty documentation.

6.1 Warranty coverage varies by product and is specified in the accompanying documentation. Claims outside the warranty period will not be entertained.

6.2 Parts Generation Ltd. is not responsible for damages arising from improper installation, misuse, or unauthorized modifications.

6.3 Our liability is limited to the cost of the purchased product or service. We are not liable for indirect or consequential damages.

7.1 Customers are responsible for ensuring accurate order details, including shipping address and contact information.

7.2 It is the customer's responsibility to arrange for proper installation of parts by certified professionals if not availing of our installation services.

8.1 All content on our website, including text, images, logos, and trademarks, is the property of Parts Generation Ltd. or its licensors. Unauthorized use is prohibited.

8.2 You may not reproduce, distribute, or exploit any content from our website without prior written permission.

9.1 By using our website or services, you agree to our Privacy Policy, which explains how we collect, use, and protect your personal information.

10.1 These Terms and Conditions are governed by the laws of Bangladesh.

10.2 Any disputes arising out of or relating to these Terms and Conditions will be resolved through negotiation. If unresolved, the matter will be subject to arbitration in Dhaka, Bangladesh.